Trust & Safety Policy
Last Updated: May 11, 2026
ZeroTen Media Inc. ("Company," "we," "us," or "our") — a limited liability company formed in the State of Delaware, United States of America (Delaware State File Number: [TBD]; EIN: 35-2937339), with its principal place of business at 1007 N Orange Street, 4th Floor, Wilmington, Delaware 19801, USA.
Effective Date: May 11, 2026 | Last Updated: May 11, 2026
This Trust & Safety Policy describes how we work to keep the Services safe, how we handle illegal and harmful content, and how to report it. It is incorporated into our Terms of Service and works alongside our Acceptable Use Policy. We may update it from time to time; updates take effect on posting.
1. Our Approach
We combine automated detection, human review, and user reporting to enforce our Acceptable Use Policy. We may, but are not obligated to, monitor, review, filter, remove, or refuse content at our discretion. Where the Services rely on Third-Party AI Models, additional safety filtering may be applied at the model layer by the provider.
2. Child Safety (CSAM)
Child sexual abuse material is prohibited absolutely — real, fictional, simulated, altered, or AI-generated.
- We use industry-standard hash-matching tools, including PhotoDNA and CSAM hash databases, to detect known material.
- We deploy classifiers to help detect novel and AI-generated CSAM.
- Confirmed CSAM is removed, the account is terminated, and we file a report with the National Center for Missing & Exploited Children (NCMEC) CyberTipline as required by 18 U.S.C. § 2258A.
- We preserve related records as required by law and cooperate with law enforcement.
- Our designated child-safety contact is childsafety@promptwise.com.
To report suspected CSAM: childsafety@promptwise.com or the in-product report function. You may also report directly to NCMEC at CyberTipline.org.
3. Non-Consensual Intimate Imagery (NCII)
Intimate or sexualized content depicting an identifiable real person without their verifiable consent is prohibited, including AI-generated "deepfake" intimate imagery.
- If you are depicted in intimate content on the Services without your consent, report it to trust@promptwise.com or the in-product report function.
- Consistent with the federal Take It Down Act, we will remove confirmed NCII within 48 hours of a verified report from the depicted individual or their representative.
- We participate in hash-sharing through StopNCII.org so that confirmed material can be blocked across participating platforms.
- We preserve evidence as legally required and cooperate with law enforcement.
4. Impersonation and Harmful Deepfakes
Content that impersonates a real person or falsely depicts them saying or doing something they did not is prohibited (see the Acceptable Use Policy and Media Upload Agreement). To report impersonation or a harmful synthetic depiction of yourself, contact trust@promptwise.com.
5. Provenance and AI Disclosure
- We may apply watermarks and content credentials (including C2PA metadata) to Outputs to indicate they are AI-generated, consistent with EU AI Act Article 50 and other applicable law.
- Users must not remove or alter these markings, and must disclose AI generation where required by law, especially where an Output depicts a real person.
6. How to Report
| What you're reporting | Where |
|---|---|
| CSAM / child safety | childsafety@promptwise.com |
| Non-consensual intimate imagery | trust@promptwise.com |
| Impersonation / harmful deepfakes | trust@promptwise.com |
| Copyright / trademark infringement | dmca@promptwise.com (see Copyright and Trademark Policy) |
| Other AUP violations | trust@promptwise.com or in-product report |
| Illegal content (EU users / DSA) | report@promptwise.com or in-product report |
We aim to acknowledge reports within 72 hours (within 48 hours for verified NCII and immediately for CSAM). Trusted reporters — news organizations, NGOs, and law-enforcement contacts — may use trusted@promptwise.com for prioritized handling.
7. Enforcement Actions
Depending on severity, we may: remove content; apply warnings or strikes; restrict, suspend, or terminate accounts; preserve evidence; and report to NCMEC, law enforcement, or other authorities. Violations involving CSAM, NCII, or sanctions result in immediate termination. Our exercise of (or failure to exercise) any enforcement right does not create a duty of care.
8. Appeals
If you believe an enforcement action against your account or content was a mistake, you may appeal by contacting appeals@promptwise.com within 30 days. We will review and respond. EU users have additional complaint and out-of-court dispute options described in our DSA Compliance Notice.
9. Law Enforcement Requests
Law enforcement may contact legal@promptwise.com for legal process, preservation requests, and emergency-disclosure requests. We respond to valid legal process consistent with applicable law and our Privacy Policy.
10. Cooperation and Standards
We cooperate with NCMEC, StopNCII.org, and industry safety initiatives, and align our practices with applicable law, including 18 U.S.C. § 2258A, the Take It Down Act, the EU AI Act, and the EU Digital Services Act.
Questions: legal@promptwise.com. This Policy should be reviewed by qualified legal counsel before use and updated to reflect actual operational practices. Reporting channels must be live before publication.